Refund & Cancellation Policy

Last updated: September 2026 · Subject to Australian Consumer Law (ACL)

1. Australian Consumer Law Guarantee

Our services are provided with guarantees that cannot be excluded under the Australian Consumer Law. In the event of a significant technical failure affecting the service, you are entitled to either a replacement or a full refund.

2. Digital Handover Reports (Tenants — $9.90 AUD)

CleanLog delivers instant, cryptographically timestamped inspection reports. Once unlocked PDF exports and sealed tribunal verification links have been generated and accessed, they are non-refundable except where mandated by law. Should a software malfunction or rendering issue prevent the generation of your report, please notify us within seven days at support@cleanlog.com.au. We will promptly correct the issue or provide a full refund.

3. Contractor Packs (Cleaners — $12 / $20 AUD)

Credit packs for cleaners are eligible for a full refund if requested within 14 days of purchase, provided that no credits have been redeemed. Once credits have been applied to a completed handover job, any remaining balance is non-refundable.

4. Duplicate Charges

Any accidental duplicate transactions resulting from network delays or multiple clicks will be refunded automatically or upon notification, without any processing fees.

5. Independent Evidence Disclaimer

CleanLog AU functions as an impartial, contemporaneous documentation tool and legal reference. We do not guarantee specific outcomes regarding bond returns, rental dispute decisions at NCAT, VCAT, QCAT, or determinations made by individual property managers.

Contact

For billing inquiries, please contact support@cleanlog.com.au and provide your property address or Stripe receipt number.